Marc IV Audio

Terms & Conditions

Last updated: October 2026

These terms apply whenever you book a mixing/mastering session with Marc IV Audio, the trading name of Vicram Singh Gozra, a UK sole trader. By completing a booking, you agree to the terms on this page.

The service

I provide mixing and mastering from your stems: you send pre-bounced stereo files, and I return a finished stereo mix and master. Every package includes 2 stems as standard (typically a vocal stem and an instrumental stem). If you need more separation — for example drums, bass, keys, or vocal groups split out individually — extra stem groups can be added for a flat £10 per extra stem, chosen at the time of booking. Package details (revisions, turnaround, and what's included) are as described on the pricing section of the site at the time of booking.

Copyright & submitted material

By submitting stems for a session, you confirm that you own, or otherwise hold the legal right to use, every part of what you send — including any samples, loops, sound packs, or recordings contained within your stems. I don't check or verify the copyright status of anything submitted, and I'm not in a position to.

I accept no responsibility or liability for copyright infringement, or for any legal claim or dispute, arising from material you provide. Any such issue — and any consequences or costs that follow from it — is entirely your responsibility, not mine.

Booking & payment

Payment is taken in full at the time of booking, through PayPal's secure checkout. A payment link is also emailed to you as soon as you submit the booking form, in case you need it. Payment confirms your slot. If payment isn't completed within 24 hours, the booking and slot are released automatically so someone else can book it.

After booking, you'll get a link to upload your stems, on the booking page and in your confirmation email. Please upload them at least 24 hours before your session, so there's time to check them and ask for anything that's missing.

Cancellations & refunds

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day right to cancel a service bought online and receive a refund.

By paying for a booking, you request that I begin work on your track immediately, before that 14-day period ends. If you cancel after work has begun, you agree to pay for the part of the service already provided up to the point of cancellation, and I will refund the remainder. Once the service has been fully performed at your request, the statutory right to cancel no longer applies.

In practice: if you cancel before I've started work on your track, you receive a full refund. If you cancel after work has begun, you pay only for the work completed up to that point, and the rest is refunded.

Cancellation by me. If circumstances beyond my reasonable control prevent me from providing your session or completing your track (for example illness, failure of equipment or internet services, or a natural disaster), I may cancel your booking. In that case you receive a full refund of any payment made, and I will offer an alternative date where possible.

To cancel a booking, email customerservice@marcivaudio.co.uk with your booking date and name. You'll receive an email confirming the cancellation, along with confirmation of any refund if one applies.

Revisions & turnaround

Each package includes a set number of revision rounds and a target turnaround time, as listed on the pricing section:

"Unlimited within reason" means revisions addressing genuine mix/master feedback on the track you booked — it doesn't extend to unrelated new work, a different song, or requests so extensive they amount to starting over. If that happens, I'll always tell you before doing any extra work, and agree a fair price for it first.

How revisions are counted: your first preview is the initial delivery and never counts as a revision — you'll just hear that first mix on its own. From the second upload onward, each new version you receive is compared directly against the previous one on an instant A/B player, so you can hear exactly what changed — and that upload is what uses one revision. This is tracked automatically. You can see exactly how many revisions you've used and how many remain on your private delivery page at any time, and I can see the same thing on my side, so there's never any doubt about where you stand. Once your included revisions are used up, further changes aren't refused automatically — I'll always get in touch first to agree a fair way forward, whether that's a small paid extra revision or, on Premium, continuing within the "unlimited within reason" terms above.

Turnaround times are targets based on normal circumstances, not a guaranteed contractual deadline — if something ever puts a specific turnaround at risk, I'll tell you as early as possible.

Delivery

You'll get a private delivery link to preview a short before/after snippet of your finished mix, and a separate link to download your full, final-quality files once you're happy with the result. The preview snippet is always a compressed MP3, regardless of what format is used behind the scenes — this is so a preview link can never be used to obtain a full-quality copy of unfinished or unpaid work. Your full, lossless final files are only ever sent once you're happy and the project is complete.

Releasing your music

Every package gives you the right to release the finished mix and master I deliver to you: streaming, downloads, physical release, and sync or licensing of that recording. This applies provided you own, or hold the legal right to use, the underlying composition and recording you sent me.

Premium extras: commercial licence

In addition to the release rights above, the Premium package includes a commercial licence for the finished mix, master, and mastered stems I deliver to you. This means: you own the right to use, distribute, sell, and monetise the finished audio I deliver, without further payment to me, for as long as you hold the rights to the underlying composition and recording you sent me. This licence covers my mixing/mastering work only — it doesn't grant you any rights to the original composition, lyrics, or performance beyond what you already had, and it doesn't transfer ownership of my own techniques, presets, or processing chains.

I will only use short excerpts of your track in my portfolio or promotional material (including social media, reviews or adverts) with your permission.

Your statutory rights

Nothing in these Terms affects your rights under the Consumer Rights Act 2015. In particular, the service must be carried out with reasonable care and skill, within a reasonable time where no time has been agreed, and must match the description of the package you booked. If it doesn't, you can ask me to put it right free of charge (for example, a corrected mix or master). If I can't, or don't, you can ask for a reduction in the price.

Liability

I'll deliver the service with reasonable care and skill. I'm not liable for delays or issues caused by problems outside my control (e.g. file corruption during transfer, third-party service outages). My liability for any claim relating to a booking is limited to the amount you paid for that booking.

Governing law

These terms are governed by the law of England and Wales.

Contact

Questions about these terms — customerservice@marcivaudio.co.uk.

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